Shopping Information
Do You Ship Internationally?
Unfortunately at this time we are limited to shipping in the continental United States. If you have an order you would like to place from somewhere outside of the US, please reach out to our shipping department and we will see what options are available.
What Shipping Methods Are Available?
For local customers in the Houston are we offer Local Pick free of charge. Customers in the Texas area can receive Free Shipping on select items. Otherwise, FedEx and UPs handle the bulk of our Ground shipment. Freight shipments are on case by case basis; if you need freight shipping please reach out to out shipping department and they we will do our best to get you the best rate available.
What Shipping Methods Are Available?
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How Long Will It Take To Get My Package?
Most order arrive within 5-10 days. Unfortunately shipping delays are sometimes an issue, but we do our best to provide the quickest shipping available. When in doubt give us a call.
Payment Information
Do you accept PayPal?
Yes, you can use PayPal with your normal debit or credit card, or you can use your PayPal account if you have one. PayPal offers an additional later of protection for both the buyer and seller alike. If you have an issues using this service please let us know.
Orders & Returns
How do I place an Order?
Orders can be placed by adding items to your card and following the checkout process. If you have any issues with this process please reach out to our customer service team and someone will help you get your order placed as quick as possible.
Do I need an account to place an order?
You do NOT need to create an account to place an order. Frequent customers may choose to create an account to safe shipping and payment information for faster checkout in the future, but it is not required by any means.
Who should I to contact if I have any queries?
If you should have any questions please reach out by phone or email and a representative will be there to help you in any way possible. Response via email typically take 24-48 hours. Messages and emails left over the weekend, or holiday, will be returned on the following business day.
How Can I Cancel Or Change My Order?
Once an order has been placed the customer has 24-48 hours to cancel or change their order. If an items is no longer available and substitute item maybe offered instead, however the customer will be contacted before these changes are finalized.
How Do I Track My Order?
Please check our “Order Tracking” under the “Shop” tab at the top of the screen. Here you can enter your order number and billing address and receive the most up to date status of your order. If you have additional questions please reach out via phone or email and our shipping department will be happy to help you answer any questions you might have.
How Can I Return a Product?
Items can be returned for damage or warranty purposes. However, any warranty or return must be approved by the manufacturer and our customer service department before the invoice can be refunded. In some cases the items will need to be returned, but our shipping department will provide the appropriate shipping tags and information.